Property Management Company
How we reduced processing time by 40% and improved cash flow with dedicated billing support
The Challenge
A mid-sized property management company managing over 500 rental properties was facing significant challenges with their billing and accounts receivable processes. Manual data entry, inconsistent follow-up procedures, and a growing portfolio were creating bottlenecks that affected cash flow and operational efficiency.
Key Issues:
- Manual billing processes causing delays and errors
- Inconsistent rent collection and follow-up procedures
- Growing property portfolio overwhelming existing staff
- Poor cash flow due to delayed collections
- Lack of standardized processes across properties
- High administrative overhead reducing profitability
Our Solution
Tech Premises deployed a dedicated team of billing and accounts receivable specialists who took over the entire billing process, from invoice generation to payment collection and tenant communication.
Implementation Strategy:
- Process Standardization: Developed standardized billing and collection procedures
- System Integration: Integrated with existing property management software
- Dedicated Team: Assigned 3 specialists with property management experience
- Automated Workflows: Implemented automated reminder systems and follow-up procedures
- Performance Tracking: Real-time reporting and KPI monitoring
- Tenant Communication: Professional, consistent communication with tenants
Results Achieved
Within eight months, the property management company experienced dramatic improvements in efficiency and cash flow:
Client Testimonial
"The transformation in our billing operations has been remarkable. Tech Premises not only improved our efficiency but also enhanced our tenant relationships through professional, consistent communication. The 40% reduction in processing time has allowed our in-house team to focus on property acquisition and tenant satisfaction."- Michael Rodriguez, Operations Manager, Premier Property Management
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