E-commerce Package Protection Company
How we improved collection rates by 35% with dedicated remote accounts receivable agents
The Challenge
A growing e-commerce package protection company was struggling with their accounts receivable process. Their in-house team was overwhelmed with the volume of payment reminders and follow-ups needed to maintain healthy cash flow. Collection rates were declining, and the manual process was consuming valuable time that could be better spent on core business activities.
Key Issues:
- Declining collection rates due to inconsistent follow-up
- Overwhelmed in-house team with limited capacity
- Manual processes leading to delays and missed opportunities
- Lack of systematic approach to accounts receivable management
- Need for specialized expertise in collections
Our Solution
Tech Premises provided a dedicated team of remote accounts receivable specialists who integrated seamlessly with the client's existing operations. Our 72-hour onboarding process ensured rapid deployment with minimal disruption.
Implementation Strategy:
- Team Selection: Carefully vetted AR specialists with e-commerce experience
- Rapid Onboarding: 72-hour setup with comprehensive training on client systems
- Process Integration: Seamless integration with existing CRM and billing systems
- Cultural Training: On-site master trainer visit to understand company culture
- Performance Monitoring: Real-time tracking and regular reporting
Results Achieved
Within six months of implementation, the client saw significant improvements across all key metrics:
Client Testimonial
"Tech Premises transformed our accounts receivable process completely. Their team integrated so seamlessly that our customers didn't even realize we had outsourced this function. The 35% improvement in collection rates has significantly improved our cash flow, and the cost savings have allowed us to invest more in growth initiatives."- Sarah Johnson, CFO, Package Protection Solutions
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